You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
Skip to content
How can we help you?
How can I reactivate my account?
How do I cancel my account?
How do I change my account type?
How can I fix a "423 no such article" or a "430 no such article" error when downloading?
How can I fix a "480 authentication required" error?
I get an error with code '400'.
I want to manually set my port settings, how do I do this?
Origins of the emails we will send
What can I do to improve my download speeds?
New User Questions
Are my downloads unlimited?
How can I sign up?
What is a traceroute and how do I perform one?
I’ve paid, but didn’t receive any information yet.
What payment methods are accepted?
Usage and Troubleshooting
Are uploads counted?
Does XLNed track my usage, and are headers counted?
Terms of Service
Copyright Infringement Policy